Refund policy
We offer a 30-day money-back guarantee from the date of delivery if you're not fully satisfied with your order.
Return Conditions
Refund & Replacement Eligibility:
1. Item received damaged or defective (must be reported within 7 days with clear photos)
2. Item lost in transit
3. Wrong item received
For defective, damaged, or incorrect items, please contact us within 30 days of delivery.
To qualify for a return, items must be returned in its original packaging, unused, unworn, and uninstalled, with all labels intact, and in the same condition as when received, in order to receive.
Items Not Eligible for Return:
1. Items outside 30-day return window
2. Customized or made-to-order item (e.g. special finishes, made-to-order sizes, suspension cable modification
3. Items bought using store credit
4. Open-Box items
Customer-Responsible Returns
If the return is caused by the customer, he/she is responsible for shipping back the item to us. Reasons include:
1. Change of mind or no longer needing the product.
2. The product does not meet expectations.
3. The size is too small or too large.
4. The color does not meet expectations.
5. Wrong item or quantity ordered.
6. Not reading the product description thoroughly.
Return Instructions
1. Submit a Return
Request Log in to your Corazon Living account, go to Orders, select the item you want to return, and follow the steps to submit a return request. Once approved, you will receive return instructions via email. Do not send any item back without approval.
2. Ship the Item
Send the item to the return address we will provide. Customers cover the return shipping cost for items outlined in the “Customer-Responsible Returns”. Be sure to return all items in original packaging, with all parts secured to avoid damage.
3. Receive Your Refund
Once your return is received and inspected, your refund will be issued to your original payment method within 3–5 business days, depending on your bank. A restocking fee may apply if the item is not in its original packaging and condition.
Open-Box Items
Open-box items are customer-returned goods that have been inspected, tested, and restocked at a discounted price. They come in near-new condition and include warranty coverage. However, they are final sale, non-refundable, and not eligible for customization.
If you experience any issues with an open-box item, email us at support@corazonliving.com, and we’ll assist you resolve it.
2 Years Manufacturer Warranty
Select items are covered by 2 years manufacturer warranty, which includes integrated LEDs but excludes light bulbs. This warranty applies only to factory defects and does not cover wear and tear or damage caused by incorrect installation.
To file a warranty claim:
1. Email us at support@corazonliving.com
2. Include clear photos or videos showing the issue
3. Please note: Only one claim per item is permitted
Damaged or Defective Items
If your order arrives damaged or with missing components, please report the issue within 7 days of delivery and before installation. We’ll provide the necessary replacement parts free of charge.
To report a damaged item, email us at support@corazonliving.com with your order number and photos or video of the damage.
Exchanges
We do not offer direct exchanges unless the item arrives damaged. If you'd like to exchange a product, please return it following our return instructions above and place a new order separately.
Cancellations
Changed your mind? You can cancel your order by emailing support@corazonliving.com within 24 hours of placing it. After this window, we begin processing and shipping, and cancellations can no longer be accommodated.
Questions?
Email support@corazonliving.com
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@corazonliving.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@corazonliving.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at support@corazonliving.com.